Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Copycat Cafe. By creating an account, starting a trial, buying a subscription, or using the service, you agree to these Terms.

1. The service

Copycat Cafe is an AI-assisted language-learning app. It may include lessons, chat practice, speech recognition, text-to-speech audio, pronunciation scoring, flashcards, feedback, progress tracking, emails, and related features. Copycat Cafe is a learning aid, not an accredited school, exam board, immigration service, medical service, legal service, or guaranteed path to fluency.

2. Eligibility

You must be at least 16 years old to use Copycat Cafe. You must have legal capacity to enter into these Terms.

3. Accounts

• You are responsible for keeping your login details secure.
• You must provide accurate account and billing information.
• You may not share, resell, or transfer your account except where we expressly allow it.
• You are responsible for activity that occurs through your account unless caused by our breach of these Terms or applicable law.

You can request account deletion from your profile. If an account you own has an open Paddle Billing subscription or trial, deletion requires a separate confirmation to cancel it immediately, end access, and delete the account; account deletion does not request or issue a refund. If automatic cancellation is unavailable, you must cancel the subscription from Billing first. If an account you own includes other learners, you must transfer or remove that account before deleting your profile. Deletion and any limited legal, payment, security, anti-abuse, or backup retention are handled as described in our Privacy Policy.

4. Subscriptions, one-time purchases, and Paddle

Paid subscriptions are sold and managed through Paddle, which acts as merchant of record / authorized reseller for the purchase. This means Paddle is responsible for collecting payment details, processing payments, calculating and collecting applicable taxes, issuing invoices/receipts, handling certain buyer support, and managing subscription billing under Paddle’s own Buyer Terms and Privacy Policy. Copycat Cafe Limited provides the language-learning service, product support, and account access.

If Paddle’s buyer terms conflict with these Terms on payment processing, taxes, invoices, statutory withdrawal mechanics, or Paddle-managed billing flows, Paddle’s buyer terms control for those payment matters. These Terms control your use of Copycat Cafe.

Prices, currencies, taxes, renewal intervals, trial terms, and billing dates are shown at checkout or in your billing portal. Unless stated otherwise at checkout, subscriptions renew automatically until cancelled. Access to paid features depends on having an active subscription, trial, or other valid entitlement such as a Lifetime Pass.

Payments may appear on your bank statement as PADDLE.NET* FRENCHTOG, PADDLE.NET* COPYCATCAF, or a similar Paddle descriptor.

5. Free trials, cancellation, and refunds

• Trials require a valid payment method unless we state otherwise. If you do not cancel before the trial ends, Paddle will charge the subscription price, taxes, currency, renewal interval, and billing date shown at checkout.
• You can cancel a subscription from your account billing page or Paddle’s subscription management flow.
• Cancellation stops future renewals. It does not automatically refund the current billing period unless required by law or by the guarantee below.
• We currently offer a 30-day money-back guarantee for your first paid subscription charge and your one permitted Copycat Lifetime Pass purchase, including if you previously subscribed. To use it, contact [email protected] within 30 days after the charge. We will submit the refund through Paddle. A full Lifetime Pass refund ends that entitlement.
• The guarantee is intended for genuine first-time purchases. We may refuse repeated, fraudulent, or abusive refund requests, but this does not limit mandatory consumer rights.
• This guarantee is in addition to any mandatory consumer rights you may have.

If EU consumer withdrawal rights apply, you may have a statutory 14-day right to withdraw from a digital service purchase. Where you request immediate access to digital content or services during the withdrawal period, your withdrawal rights may be affected as explained at checkout and under Paddle’s buyer terms, without limiting mandatory rights that cannot be waived.

6. Copycat Lifetime Pass

A Copycat Lifetime Pass is a one-time, individual, non-transferable entitlement. “Lifetime” means the operating lifetime of the Copycat Cafe service, not the buyer’s lifetime and not a guaranteed minimum number of years. Access ends if the included service is permanently discontinued. The pass includes complete language courses available at purchase and complete language courses added later while the service operates. You can use it in a browser or add Copycat Cafe to your phone’s Home Screen. If we later make a first-party Copycat Cafe mobile app generally available to comparable personal plans, the pass includes access to that app too.

The pass includes the current personal-plan AI pronunciation scoring and AI conversation practice under the fair-use safeguards below. Those pronunciation-scoring and AI-conversation feature categories remain included while the included service operates, although particular providers, implementations, interfaces, and reasonable limits may change. The pass does not include family, school, or team access; resale or transfer except where mandatory law requires otherwise; separately priced future add-ons or third-party purchases; unrelated purchases you choose to make through an app store; or separately priced future premium AI features or usage credits. A chargeback or payment dispute may suspend access while it is resolved. Nothing in this section limits mandatory consumer rights.

7. AI, speech, and learning feedback

Copycat Cafe uses third-party AI, speech-to-text, text-to-speech, and pronunciation-scoring providers. AI output, translations, corrections, transcripts, scores, and feedback can be inaccurate, incomplete, delayed, or unsuitable for your situation. Model/provider choices may change as we evaluate quality, reliability, cost, latency, and privacy posture. You should use AI and speech feedback as learning aids and apply your own judgment.

When you chat with Copy or another in-app tutor, you are interacting with an AI system, not a human teacher. AI-generated messages, translations, corrections, transcripts, scores, and explanations may be wrong or incomplete.

Audio in the service may be synthetic, provider-generated, or created using voice models licensed or authorized for our use. It is not a live human speaking to you unless we clearly say otherwise. Pronunciation scores are practice feedback, not formal language certification. Please do not submit sensitive personal data in chats or recordings unless necessary.

8. Your content and our license to use it

You keep ownership of content you submit, such as messages, recordings, answers, translations, and support requests. You grant Copycat Cafe a limited, worldwide license to host, store, transmit, process, analyze, reproduce, and display that content as needed to provide, secure, support, debug, maintain, and improve the service, including prompts, quality assurance, and product improvements described in our Privacy Policy.

You must have the rights needed to submit content to Copycat Cafe. Do not upload unlawful, harmful, confidential third-party, infringing, or abusive content.

If you send us feedback, suggestions, ideas, or improvement requests, you allow us to use them without restriction or compensation, but this does not give us ownership of your personal content.

If you confirm that you want to create a public share link, you authorize us to display the information identified in that confirmation, such as the public display name shown there (your first name by default, or “A learner” if you remove it), your result, copied phrase or conversation highlight, language, and any share image included with the result. Anyone with the link may view, reshare, screenshot, or cache it. New links expire after the period shown in the product. You can change the displayed name, revoke the link, or delete the result from Privacy & sharing in your account settings. Revoking or deleting a link cannot remove copies already saved, reposted, screenshotted, or cached by other people or services.

9. Family, school, and team accounts

Some plans may allow an account owner, family organizer, school, teacher, or team administrator to invite or manage other users. Administrators may be able to see information needed to manage the plan, such as invited email addresses, account status, seat usage, and subscription status.

Unless we clearly say otherwise in the product, family plan organizers do not receive access to the private chats, recordings, transcripts, or detailed learning history of other family members.

Copy Pass promotions

A Copy Pass or similar promotional link may create a separate learner account rather than add someone to the sender’s plan. Anyone with an unused link may claim it, so the sender is responsible for choosing how and with whom to share it. Promotional access is personal and non-transferable after claim, has no cash value, expires on the date shown, and does not renew automatically unless the recipient separately chooses a paid subscription.

• Copy Passes are a discretionary promotion, not a purchased entitlement or guaranteed part of a subscription. When the promotion is available, eligibility, link limits, claim periods, and access periods are the values shown in the product. Generated links, including expired, revoked, or claimed links, may count toward an account’s promotional limit.
• We may change, limit, pause, or end future Copy Pass availability and may cancel unclaimed links, including when the promotion changes or ends.
• The sender may revoke an unclaimed link. We may refuse, suspend, or revoke a link or promotional access for suspected abuse, fraud, resale, security risk, unlawful use, technical necessity, legal compliance, or suspension or termination of the relevant account. Unless one of those grounds applies, claimed promotional access continues until the expiry date shown.
• Changing or cancelling the sender’s plan does not increase an existing allowance. Moving to a plan with a lower allowance prevents further invitations when the account has already reached that lower limit; it does not by itself shorten legitimate claimed access already showing an expiry date.
• Nothing in these promotional terms limits mandatory consumer rights that cannot legally be excluded.

School, educator, team, classroom, or dashboard features may involve additional administrator access to learner progress, usage, scores, or account activity. Those features require separate terms, privacy disclosures, and, where applicable, a data processing agreement before use.

Copycat Cafe is not for users under 16 unless we expressly agree otherwise in writing through a school or similar arrangement with appropriate permissions and safeguards.

10. Acceptable use

You may not:

• break the law, violate others’ rights, or misuse the service;
• harass, threaten, exploit, or harm others;
• attempt to bypass subscriptions, rate limits, security, access controls, or bot protection;
• scrape, reverse engineer, copy, resell, sublicense, or build a competing service from Copycat Cafe except where allowed by law;
• interfere with the service, overload it, introduce malware, or attack our infrastructure or vendors;
• use generated audio, transcripts, or AI outputs for unlawful, deceptive, defamatory, or infringing purposes.

11. Intellectual property

Copycat Cafe®, the Copycat Cafe name, logo, app, interface, lessons, software, designs, and owned content belong to Copycat Cafe Limited or our licensors. Copycat Cafe is a registered trade mark of Copycat Cafe Limited in the European Union and the United Kingdom. COPYCAT CAFE is registered in the United States under U.S. Registration No. 8,367,249. The Copycat Method™ is a trade mark of Copycat Cafe Limited. You may not use our marks, branding, or confusingly similar marks without our prior written permission, except where allowed by law.

Third-party names, logos, products, and trademarks mentioned in Copycat Cafe, including competitor names used for comparison, belong to their respective owners. Their mention does not imply affiliation, sponsorship, or endorsement.

During an active subscription, trial, Lifetime Pass, or other valid entitlement, we grant you a personal, limited, non-exclusive, non-transferable right to use Copycat Cafe for your own language learning, subject to these Terms.

12. Service changes and availability

We may change, add, remove, or limit features, lessons, vendors, models, voices, prices, or plans. We aim to keep Copycat Cafe reliable, but the service may be interrupted by maintenance, outages, third-party vendor issues, security events, or other causes.

13. Termination

You may stop using Copycat Cafe at any time and may cancel your subscription as described above. We may suspend or terminate access if you breach these Terms, do not pay, create risk or liability, misuse the service, or where required by law. After termination, we handle data as described in our Privacy Policy.

14. Disclaimers

To the maximum extent allowed by law, Copycat Cafe is provided “as is” and “as available.” We do not guarantee uninterrupted availability, error-free AI output, specific learning results, exam success, or that every vendor, model, or feature will remain available.

Copycat Cafe is for language-learning practice only. Do not rely on AI output for medical, legal, immigration, safety-critical, or emergency decisions.

15. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence where such exclusions are not permitted. Subject to that, Copycat Cafe Limited is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profit, loss of data, or business interruption. For paid users, our total liability for claims relating to the service is limited to the amounts you paid for Copycat Cafe in the 12 months before the claim, unless applicable consumer law requires otherwise.

16. Consumer rights

If you are a consumer, you may have mandatory rights under the laws of your country of residence. Nothing in these Terms is intended to limit rights that cannot legally be limited, including EU consumer protection rights.

17. Governing law

These Terms are governed by the laws of Cyprus, except where mandatory consumer protection rules in your country give you additional rights. Courts or authorities may apply mandatory local consumer law where required.

18. Changes to these Terms

We may update these Terms when our service, vendors, models, pricing, legal obligations, or business change. If a change is material, we will take reasonable steps to notify you before it takes effect or request acceptance where appropriate.

Changes will not reduce the core paid features of your current subscription period or the Lifetime Pass commitments in section 6 unless you agree or applicable law allows it. They will not increase the price of your current subscription period. Price changes apply only to future renewals after notice where required. If you do not agree to material changes, you should stop using the service and may cancel your subscription before the next renewal or contact us about the remedies available for your Lifetime Pass.

19. Contact

Questions about these Terms? Contact [email protected].